Help Desk Solutions Interact directly through your Website
We can develop a help desk interface that allows you to be more efficient and effective. Our technology uses an Instant Response System (IRS) which displays real time results from a developing knowledgebase. Not only does this decrease your incoming tickets, it allows your client to view relevant articles from the knowledgebase, thus reducing your work load.
Ready to get
started? Contact us.
- AJAX based Rich User Interface
- Active Directory (LDAP), vBulletin, ModernBill integration
- ViewShare feature allowing you to guide your clients in realtime
- Staff to Staff Voice Chats
- SLA's, Work Schedules and Escalations
- Detailed Reports and Analytics
- Microsoft Outlook Integration
- Teamwork module allowing you to create shared Events, Contacts and Tasks
Ready to get started? Contact us.
SLA and ticket schedule support
Pre-defined ticket responses
Real-time visitor monitoring
ViewShare desktop sharing
Automatic knowledgebase suggestions
Get Started Today!
Call Jeff Dean (949) 689-0449