Help Desk Solutions

Help Desk Solutions Interact directly through your Website

We can develop a help desk interface that allows you to be more efficient and effective. Our technology uses an Instant Response System (IRS) which displays real time results from a developing knowledgebase. Not only does this decrease your incoming tickets, it allows your client to view relevant articles from the knowledgebase, thus reducing your work load.

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Chat live or interact through an online support desk with your customers. This helps close sales quicker and easier. Live support brings more confidence to your customers. You will also have the ability to help multiple customers at the same time; reducing costs and improving response times.

Our Help Desk SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. The entire system has been designed to improve productivity and provide seamless integration between all the available modules. With rich AJAX based interface and unmatched features like IRS, VoIP, ViewShare you can be assured that your client issues are not only handled in a timely but efficient manner.

Some key features of the product include:

- AJAX based Rich User Interface

- Active Directory (LDAP), vBulletin, ModernBill integration

- ViewShare feature allowing you to guide your clients in realtime

- Staff to Staff Voice Chats

- SLA's, Work Schedules and Escalations

- Detailed Reports and Analytics

- Microsoft Outlook Integration

- Teamwork module allowing you to create shared Events, Contacts and Tasks

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